Terms and Conditions – Quality Afro-Carribean and Hispanic Foods at Affordable Prices

Effective Date: May 21, 2026

Welcome to Tosyn African Store. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, placing an order, or accessing any services provided by Tosyn African Store, you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree with any part of these terms, please do not use our website or services.

2. About Us

Tosyn African Store is an online grocery store offering African and Caribbean food products and related items.

Business Address:
368 Park Street
Kitchener, Ontario N2G1N1
Canada

Phone: +1 226 698 9613
Phone: +1 250 299 9613

Email: support@tosynafricanstore.com

3. Products and Availability

We aim to ensure all product descriptions, prices, and availability are accurate. However:

Product availability may change without notice
Certain items may occasionally be out of stock
Images shown on the website are for illustration purposes only
We reserve the right to limit quantities purchased

We may discontinue or modify products at any time without liability.

4. Pricing and Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to change pricing at any time without prior notice.

Payments must be completed through approved payment methods available on the website before orders are processed.

5. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel any order
Limit or restrict quantities
Cancel orders suspected of fraud or unauthorized activity

If your order is cancelled after payment has been processed, a refund will be issued.

6. Shipping and Delivery

Delivery times are estimates only and may vary due to weather, traffic, product availability, or courier delays.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

7. Returns and Refunds

Please review our Refund Policy for detailed information regarding returns, replacements, and refunds.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate and up-to-date information and accept responsibility for all activities that occur under your account.

9. Prohibited Use

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Upload harmful software or malicious code
Use automated systems to access or scrape the website
Misrepresent your identity or payment information

10. Intellectual Property

All website content, including logos, images, text, graphics, and design elements, are the property of Tosyn African Store unless otherwise stated.

You may not reproduce, distribute, or use any content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Tosyn African Store shall not be liable for:

Indirect or consequential damages
Loss of profits or business
Delivery delays outside our control
Temporary website interruptions or technical issues

Our total liability for any claim relating to an order shall not exceed the amount paid for the order.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective immediately upon posting on the website.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.