Effective Date: May 21, 2026

Welcome to Tosyn African Store. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our online grocery store services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our updates, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

Non-Personal Information

We may also collect certain non-personal information automatically, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and deliver orders

• Provide customer support

• Improve our website and services

• Send order updates and service notifications

• Respond to inquiries

• Prevent fraudulent activities

• Send promotional emails, offers, or newsletters if you opt in

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties for purposes such as:

• Payment processing

• Order delivery and logistics

• Website hosting and maintenance

• Legal compliance when required by law

These third parties are only given access to the information necessary to perform their services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can disable cookies through your browser settings, though some features of the website may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

8. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Tosyn African Store
368 Park Street
Kitchener, Ontario N2G1N1
Canada

Phone: +1 226 698 9613
Phone: +1 250 299 9613

Email: support@tosynafricanstore.com