Refund and Returns Policy – Quality Afro-Carribean and Hispanic Foods at Affordable Prices

Effective Date: May 21, 2026

At Tosyn African Store, customer satisfaction is important to us. We strive to provide high-quality African and Caribbean grocery products and excellent service. Please review our refund and return policy carefully.

1. Returns and Refund Eligibility

Due to the nature of grocery and food products, we only accept returns or offer refunds under the following circumstances:

The wrong item was delivered
The item arrived damaged or defective
The product was expired upon delivery
Items were missing from your order

To be eligible for a refund or replacement, you must contact us within 24 hours of receiving your order.

2. Non-Refundable Items

For health and safety reasons, we do not accept returns or provide refunds for:

Opened food items
Perishable goods
Frozen products
Fresh produce
Items damaged due to improper storage after delivery
Products purchased on clearance or final sale

3. Refund Process

To request a refund or replacement, please contact us with:

Your order number
A description of the issue
Photos of the damaged, incorrect, or expired item where applicable

Once your request is reviewed and approved, refunds will be processed to the original payment method within 5 to 10 business days.

4. Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been prepared or dispatched, cancellations may no longer be possible.

To request an order cancellation, contact us as soon as possible.

5. Delivery Issues

If your order is delayed, missing, or marked delivered but not received, please contact us promptly so we can investigate the issue with the delivery provider.